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Steiner Online Return Policy

Thank you shopping with Steiner Optics.  

ITAR POLICY

It is the policy and intent of Steiner Optics to comply with all federal laws and export regulations as are applicable to the products, technology, and services we export. Exports must be made in compliance with all U.S. export regulations, most notably the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR).

Some items sold in this store are ITAR controlled.
Export of these devices is strictly prohibited without a valid export license issued by the U.S. Department of State office of Defense Trade Controls, as prescribed in the International Traffic in Arms Regulation (ITAR), Title 22, Code of Federal Regulation, Parts 120-130, and/or the U.S. Department of Commerce. For further information contact the Office of Defense Trade Control and/or the U.S. Department of Commerce.

 

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original packaging materials with UPC attached & accessories. Items purchased as a package or with a free promotional item, all items must be returned including the promotional or free item. Clothing must be returned with original tags. We only accept returns for product purchased directly from Steiner-Optics.com and returned items must be accompanied by a receipt. Items purchased from other retailers must be returned to that retailer and are subject to their return policy.

NOTE: For services or repairs related to the product warranty, please see our warranty and repair information:

Warranty: https://www.steiner-optics.com/product-warranties

Repair: https://steiner.supportsync.com/

RETURN PROCESS

To return an item, please call or email our customer service department at 1-888-550-6255 or orders@steiner-optics.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, including a copy of your proof of purchase and the RMA form in the shipping box. Mail your return to the address provided with your RMA. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return and insure your shipment. Burris/Steiner is not responsible for packages lost, stolen, or damaged during shipping.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged: Items marked “All Sales Are Final” Promotional items that are part of a promotional offer must be returned with all products from the original order. Promotional items cannot be returned separately.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: orders@steiner-optics.com or 1-888-550-6255.