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Steiner Online Return Policy

Last updated [January 2019]

Thank you shopping with Steiner Optics. We are confident you will be happy with your purchase. If you are not completely satisfied with your purchase, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original packaging materials with UPC attached & accessories. Items purchased as a package or with a free promotional item, all items must be returned including the promotional or free item. Clothing must be returned with original tags. We only accept returns for product purchased directly from Steiner-Optics.com and returned items must be accompanied by a receipt. Items purchased from other retailers must be returned to that retailer and are subject to their return policy.

NOTE: For services or repairs related to the product warranty, please see our warranty and repair information:

Warranty: https://www.steiner-optics.com/product-warranties

Repair: https://steiner.supportsync.com/

RETURN PROCESS

To return an item, please call or email our customer service department at 1-888-550-6255 or orders@steiner-optics.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, including a copy of your proof of purchase and the RMA form in the shipping box. Mail your return to the address provided with your RMA. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return and insure your shipment. Burris/Steiner is not responsible for packages lost, stolen, or damaged during shipping.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged: Items marked “All Sales Are Final” Promotional items that are part of a promotional offer must be returned with all products from the original order. Promotional items cannot be returned separately.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: orders@steiner-optics.com or 1-888-550-6255.